Returns and refund policy
Berries Express strives to provide the best possible service to its customers, with appropriate measures in place to ensure staff and suppliers all comply with the Consumer Protection Act (CPA). We are committed to operate our business in terms of the requirements of the CPA and our returns policy is aligned therewith.
Please note that Berries Express has a no returns policy and frozen items cannot be returned if a customer had a change of mind in respect of the purchased item. This is in line with public and food safety regulations.
If any wrong or damaged product was accidentally delivered to you as the customer must inform us within 18 hours of receipt of said goods. The goods must be unopened, kept according to storage conditions and in its original packaging. We will either exchange it for the correct product, replace the product or refund the customer. Refunds will be finalized within 3-5 business days depending on your bank.
If you have received a product which turns out to be defective or poor quality, please notify us within 24 hours of receipt for goods. Please send us pictures of the product, batch code, product code, order number and date of delivery to [email protected].
We value your feedback and all complaints will be delt with a serious investigation in conjunction with our Quality department. Our team will contact you directly and keep you informed on the process.
Delivery Policy
Delivery Time
The estimated delivery time for your order is same day or the next day based on your area and the selected delivery date you confirm upon placing your order. Please note that unforeseen circumstances, such as traffic, weather conditions, or protest actions, may occasionally cause slight delays. We appreciate your understanding and patience in such situations. Should we not be able to deliver on the scheduled day, we will reschedule and deliver your delicious frozen fruits on the next available delivery day.
Delivery Areas:
Berries Express currently offers delivery services to most areas in Cape Town
(Except the following areas – Fish Hoek, Simons Town, Noordhoek, Sun Valley, Parklands, Table View, Blouberg, Cape Gate, Brackenfel, Durbanville, Bellville, Mitchel’s Plain, Somerset West and Stellenbosch).
Delivery Charges:
We charge free deliveries on minimum orders of R180 or more.
Orders & Cancellations
Once you place an order, please allow at least 8hrs for us to process your order (weekends and public holidays excluded).
You will receive a confirmation email upon placing your order, followed by a WhatsApp SMS when your order is packed and when ready for shipment.
Our team will contact you then to confirm your scheduled delivery.
Berries Express contact information:
21 Main Rd,
Fish Hoek, Cape town
Western Cape,
7975
Phone:
063 866 9061
Email: